Question 1

How to pay on Verse

Accepted Answer

Please note that all works on Verse are priced in USD.

Cryptocurrency prices may be shown alongside USD prices for reference only, and so these may fluctuate.

Credit or debit card

We support all major debit and credit cards including American Express.

Many banks have stricter internal rules for digital art purchases. If you find payment is declined by your bank, please try again. If your bank continues to decline the transaction, you may need to contact your bank directly or try another payment method.

Why was there a charge on my credit card?

Ethereum, Solana or Tezos

You can pay with ETH, SOL or XTZ through an external wallet.

Payments and minting are decoupled on Verse. In other words, a successful transactions will not necessarily mean you have received an artwork. If your transaction is unsuccessful for some reason, you'll receive an automatic refund. For ETH payments, such refunds may only appear in the "Internal transactions" tab in Etherscan.

Prepaid Bitcoin

You can pay with Bitcoin by depositing it on your Account page.

Once the deposit transaction has been completed the funds will appear in your account balance.

Account balance

You can end up with account balance through making a deposit, receiving a rebate or refund, or selling artworks.

If you don't have enough account balance for a transaction, you'll see an option to pay the outstanding

Question 2

What is Verse?

Accepted Answer

Verse is a platform for art world artists to exhibit and sell their NFTs.

Our main motivation for starting Verse was to make it very easy for people to get onboarded to NFT space. Owning a private wallet is intimidating and many people yet to take their time to educate themselves of how to use it and guard it properly. For this reason we built Verse as a centralised platform in a sense that we accept credit/debit card payments and have a custodial wallet to be used for users who do not currently own a wallet. Our aim is to empower users to start collecting NFTs while they are still learning about self custody. We believe that collectors should own their NFTs while at the same we want to offer the simplest user experience possible.

These product decisions had a big impact on our design decisions. Since we are centralised platform we perform the NFT minting on behalf of the user. As NFT is minted it is initially stored in our custodial wallet. Collectors can withdraw NFT from Verse custodial wallet to private wallet at any time; we'll cover the gas fees. Custodial wallet should only be used by people who are new to NFTs or do not feel comfortable owning a private wallet yet.

Verse supports debit/credit card certain cryptocurrency payments. Read more about how they work here.

Question 3

How do ranked auctions work?

Accepted Answer

In a ranked auction, the artist sets a starting price and you bid against other collectors.

When the sale ends, the available supply is distributed amongst the top bidders.

Placing multiple bids

If you have a winning bid and you place another bid, you'll have two winning bids. If neither of these bids are outbid, you'll win two artworks.

You can't cancel, increase or replace a bid once it has been placed, and your funds are locked up while your bid is active. To avoid being the risk of being outbid at the last second and not having enough time or liquidity to place another bid, we highly recommend only placing a bid for the highest amount you are willing to pay. Remember that all winning bidders pay the amount of the lowest winning bid, so there is no risk of overpaying.

Last minute bids

It can be difficult to place bids during the final few minutes of an auction, as many bids are placed at this stage and your bid amount may be too low by the time it gets submitted. For this reason, we highlight recommend placing your final bid well in advance of the end of the auction.

Cancelling a bid

It's not possible to cancel a bid.

Bidding with different payment methods

Credit or debit card

When you bid with credit/debit card, we place a temporary hold on this amount to make sure you have sufficient funds.

If you get outbid, we immediately release this hold. Most banks show this release of funds after a few seconds, but in some cases it can take

Question 4

Withdrawing artworks to a private wallet

Accepted Answer

By default, artworks are stored in your account within the Verse Custodial Wallet.

If you prefer, you can set up private wallet storage to have purchases sent straight there. You can also withdraw works to a private wallet any time.

Withdrawing is free. You don't need to verify your identity or do any KYC steps.

Please note that you can't list withdrawn works for sale on Verse, nor will you receive Verse global offers.

There is currently no way to return a withdrawn work to the custodial wallet.

To withdraw an artwork, navigate to it from your profile Collection and click "Withdraw to private wallet".

Next, enter your wallet address and click "Withdraw".

Please double check the address, as this action is irreversible.

Withdrawals usually take a few hours to process; you'll receive an email confirmation when it's done.

You can only withdraw an artwork after it's been minted, which usually happens within a few minutes after the sale ends.

We cover the blockchain network fees.

Question 5

How do auctions work?

Accepted Answer

In an auction, the artist sets a starting price and you bid against other collectors. When the sale ends, the highest bidder wins the auction and pays for the item.

Bidding with different payment methods

Credit or debit card

When you bid and select credit/debit card as a payment option, we place a temporary hold on this amount to make sure you have sufficient funds.

If you get outbid, we immediately release this hold. Most banks show this release of funds after a few seconds, but in some cases it can take a few days.

Ethereum, Tezos or Solana

If you get outbid, funds will be returned to your account balance within a few seconds. Account balance can be put towards additional bids, or you can withdraw it to an external wallet.

Cryptocurrency payments can take a while, especially if the network is busy. If you're planning to bid within the last minute or two, we recommend using an alternative payment method to be safe.

Prepaid Bitcoin

To bid with Bitcoin, you'll need to deposit it in advance from the Account page.

Once the deposit transaction has been completed the funds will appear in your account balance, which you can use to bid.

If you get outbid, funds will be returned to your account balance within a few seconds.

Please note that Bitcoin transactions can take over an hour to complete, so we recommend mak

Question 6

Connecting externals wallets

Accepted Answer

Connect an external wallet to verify ownership or mint works you purchase directly to it.

Connecting a wallet doesn't grant Verse access to it — we just verify that you're the owner.

There aren't any gas fees.

Connect your wallet

To add a wallet…

Go to your account page
Click the "Connect wallet" button
Select your wallet provider
Sign the message to verify your ownership

Mint to your wallet

||| ⚠️ If you mint works to an external wallets, you won't be able to sell them on Verse (although this will change in the near future).

To mint directly to an external wallet…

Connect your wallet using the steps above
Click the "Mint to" dropdown and select your wallet

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